September 1, 2010
Despite being around for nearly 10 years, misconceptions about Managed Services continue to rage with customers and many in the IT industry. The following points help clear the confusion and dispel common myths:
- Outsourcing is expensive. Versus one or more IT staff the cost should be less when considering taxes and benefits alone.
- By the hour costs less. Like gambling in Vegas, a break-fix mode may have stretches of little or no cost followed by a roller coaster of downtime and unexpected significant cash outlay in short periods.
- Managed services are all the same. Offerings and pricing models are dramatically different between providers, so pick based upon need and fit.
- Model to sell more stuff. While some in the industry have taken this misguided approach adding to the confusion, managed services are actually based upon saving cost for provider and customer with no motivation to sell product or bill by the hour.
- Managed service providers hold customers hostage. The customer still maintains control and has more documentation and feedback.
- Missing goals. Just like any part of a business, customers should have clear goals that are defined and measured for IT.
- Management can forget about IT. In business, you can never fall asleep at the wheel and upper management should be educated on IT business aspects and regularly informed of ongoing operations.
- Someone must be on site all the time. With remote tools, response is fast and may be provided by multiple personnel versus an individual employee that may be occupied.
- Only an employee can understand. Most systems have common components and a provider has a breadth of like customer environments across several personnel over the limited exposure of a single employee and site.
- Managed Services are all or nothing. Many customers may choose to have a hybrid of IT and managed services for best function and lower cost.
- Managed Services solve all problems. Some users need basic PC training and hardware still fails occasionally.
- Recommendations are suggestions only. While the latest article or magazine may have some cool ideas, consistently ignoring professional advice can be as detrimental as ignoring your doctor.
- Phones are included. Even though on the network, phone systems have little commonality and less than 2% of providers support phone systems.
- Development included. Developing applications are another separate competency and project.
- Hardware and software is included. Unless leasing, products should not be part of a monthly fee.
- Ultimate competency. Just like doctors, individuals and providers specialize in specific areas.
- One vendor for everything. Not just a bad business practice, but plain not feasible.
- Customer leads. The provider consults and assists with strategy and implementation, but the customer must convey clear and realistic expectations.
- Software Control. It is the customer’s responsibility to keep software in a locked cabinet.
- Cases unimportant. Customers should help in advising the provider of problems and providing feedback.
- Reports don’t matter. Just like financials, it is time to take a business approach.
- Turnover concerns. Most IT professionals change jobs every 2 years. Focus on provider approach and processes.
- Buy it anywhere. It may have been a good deal, but that consumer product bought at a retail store is going to cost you much more in the long run.
- Provider has full responsibility. Keeping business running and becoming more profitable is not about IT politics or blame, but rather clear and realistic expectations and measured execution.
- Adversary approach. Managed services are about a partnership in risk and cost for customer and provider.
Leave a Comment » | 
IT Outsourcing, Managed Services, Matrixforce, Oklahoma, Tulsa | Tagged: Managed Services, IT Outsourcing, Network Security, Oklahoma, Tulsa | 
Permalink
Posted by matrixforce
August 1, 2010
For the past 30 years, we’ve been taught to buy multi-vendor solutions. The premise was the best tool for the job or security or whatever was the latest marketing buzz. While there may have been some validity in the 90′s, the reality today turns out to only be higher cost and complexity with little or no added value.
With few exceptions, most organizations have a Windows network. However, it is not uncommon to see customers with solutions like Citrix, VMWare, and a slew of security products. Five years ago (a lifetime in technology), such products were leaders and had a viable place. However, now it is simply a software mismatch no different from wearing clothes that don’t match. The difference is instead of looking silly, you pay much more for extra hassle and complexity.
While irresponsible liberal press, greedy malicious lawyers, and hypocritical socialist European Union have been bashing Microsoft, the company has used the last 10 years to lead in security and provide a juggernaut of mature business and infrastructure products. [DIGRESSION: What has any of the rest of the world really provided in software innovation and why doesn't Apple have to provide a choice of browser and when are Americans going to stop allowing our great technology companies to be maligned?]
The value proposition of each of these offerings is simply for Microsoft, by Microsoft, and at less cost. For virtualization, why learn and maintain another technology and buy additional licensing for VMWare or Citrix with no significant added features? If you’re tired of malware, why not use Forefront for your network security to offer integrated web and e-mail filtering with no clunky third-party push or massive overhead and get relief from spyware too?
There are many other examples that Microsoft offers from accounting to backup. Of course, there should always be choice and every solution should be evaluated on value proposition. Finally, the money question is does your software match or are you going to continue to pay extra for licensing, training, maintenance, and staff?
Leave a Comment » | Managed Services, Oklahoma, Tulsa | Tagged: Managed Services, Oklahoma, Tulsa | Permalink
Posted by matrixforce
July 1, 2010
Social media is here to stay and every business must address security, reputation, and marketing. A management stance and strategy must be defined for each area. The bottom line is that many businesses will either adapt to changing business culture or parish.
Over the years, the largest productivity loss on the Internet has changed from pornography to shopping and now social media. If you’re not filtering and tracking e-mail and web browsing, then viruses, phishing, and leakage of confidential information will result in significant business loss. It makes no sense to set a policy without a way to enforce it. Remote monitoring and network security are more sophisticated and cost-effective than ever. While you may choose to block Facebook and Ebay, Twitter and LinkedIn will likely be necessary business tools.
Since the line between personal and business life continues to blur, it is a personal and business responsibility to monitor reputation. Whether it is Google Alerts or TweetDeck or a paid service, you should monitor: business name, keyword phrases, employees, and competitor names.
Social media should be a part of your marketing, sales, and business conversion. Define goals, tactics for a campaign, and simple measurements for success. Whether you are trying to track and increase website traffic or improve customer relationship management, the trend is shorter and more frequent and meaningful content. Those that provide something useful for free or solve common problems seem to draw the most interest. Avoid adding to the noise and simply tweeting famous quotes or blogging mundane definitions.
Finally, social integration in business is about new approaches and innovation. Those who continue to cling to archaic thinking and repeating tired processes will be pushed aside by forward-thinking incumbents or a slew of new market players. Are you embracing cloud computing and online backup or the costly upgrade/failure/maintenance legacy treadmill with on-premise systems and tape? Does your sales team spam the market with ineffective e-mail and voice mail or connect with LinkedIn and Twitter? Winners now and in the future will have lower cost, faster communication, and a more relevant message.
Leave a Comment » | Network Security, Oklahoma, Remote Monitoring, Tulsa | Tagged: Network Security, Oklahoma, Remote Monitoring, Tulsa | Permalink
Posted by matrixforce
June 1, 2010
Cloud Computing and Hosting are not the same thing. Hosting is defined as renting rack space and paying monthly for hosting your server as well as the bandwidth used. Hosting is a legacy option before Cloud Computing and you still have to account for management, disaster recovery, backup, security, and upgrades.
Let’s compare Cloud Computing for e-mail versus hosting. For both you have a project to get onto the service. With Cloud Computing you get gigabytes of storage, full use of Outlook, and SPAM filtering. In addition, you escape on-going upgrade costs, SPAM filtering, SSL certificates, and a failover plan and infrastructure for a 99.9% Service Level Agreement (geo-dispersed data centers around the world). The cost for Cloud Computing Exchange is generally less than 50% of hosting Exchange at a third-party and 70% of the cost of on-premise Exchange.
With hosting you are dependent upon unreliable and slow VPN access to Exchange as part of your environment. You still pay for upgrade, backup, SSL, and SPAM filtering. For the convenience of offsite Exchange, you are slower with the potential for similar downtime and still must deal with failover and disaster plans. For certain applications like an e-commerce web server hosted at the local rack space, this makes sense for the cheap access to bandwidth and failover generator for power failure.
However, for line of business applications like accounting, e-mail, presence, and document storage cloud computing wins hands down. Imagine having access to the data and services to run your business via the Internet, regardless if your sites have power or flooded or destroyed by natural disaster. Failover to another server or site is eliminated, as well as restore of servers in an emergency trailer. Basically, you are in disaster mode at all times and get to focus on improving business rather than worrying about the worst and paying to be an IT survivalist. While there is no silver bullet, Cloud Computing offers better reliability and lower cost than legacy Hosting.
2 Comments | Cloud Computing, Matrixforce, Oklahoma, Tulsa | Tagged: Cloud Computing, Matrixforce, Oklahoma, Tulsa | Permalink
Posted by matrixforce
May 1, 2010
Managed Services is technology maintenance and support provided for flat monthly cost, based upon metrics such as number of computers. While other industries are trying to adapt the term, Managed Services only applies to the Information Technology industry as failed usage in other sectors such as Medicine or Utilities refer only to a suite of offerings that has little to do with flattening cost or being proactive.
Managed Services developed out of legacy maintenance plans where a vendor performed regular maintenance to ensure the life of equipment and catch problems before the customer was down. While most customers understand and practice regular maintenance on their automobiles, in the previous two decades most did not understand that need for computer systems and often opted to wait unit a costly outage. For Service Providers, this customer mentality meant that it was either feast or famine and worse yet the customer paid more when in pain.
The key customer benefits to Managed Services are as follows:
- Strategic Plan for management understanding and cost control.
- Proactive network monitoring on 24x7x365 basis.
- Remote desktop and server support saving the client and provider time and cost of travel.
- Single point of contact for all network issues.
- Regular management review on technology issues.
- Single supplier instead of multiple vendors.
- Defined Service Levels for response or uptime.
- Known costs for management & fixed price contracts.
- Avoiding costs of building own management & reporting systems.
While many providers in the industry try to adapt, most do not have the business acumen and will not make any changes to their business model. That retail store is still trying to make margin on product, an ISP only wants to sell more bandwidth, the recruiting firm just wants to get people off the bench, and those 2-3 guys who move offices every year are just trying to do as little as possible and outsource to India.
The following are not Managed Services:
- Lease of equipment. It’s much better to buy a server than lease for $400 per month.
- E-mail SPAM filtering. Buy a product or go direct to the manufacturer such as paying Postini $1 per mailbox per month rather than paying a reseller $4 per mailbox per month.
- Third-party portal. Monitoring tools and portals should be offered by the provider and not resold product or outsourced staffing.
True Managed Services offer a cost and effectiveness value proposition for maintenance and support that cannot be matched by a full-time staff or break/fix hourly charges.
Leave a Comment » | Managed Services, Matrixforce, Oklahoma, Tulsa | Tagged: Managed Services, Matrixforce, Oklahoma, Tulsa | Permalink
Posted by matrixforce
April 1, 2010
Whether you have a full-blown audit or simply get profit and loss information for the accountant, it’s time to reflect on last year and seek advice going forward. You’ll look at your top expenses and evaluate business goals while trying to get the most tax breaks possible.
But who is checking your technology, advising you on trends, and helping you to lower costs? Technology is your #4 business expense after salaries, taxes/benefits, and rent. Just like everything in your business it’s time to cut the fat and stop repeating the same old mistakes.
Your IT Department is obviously trusted, but they are paid to maintain systems and keep users happy. New things are always on the back burner and the technology is constantly changing. To make a sharper point, do you provide your IT an annual budget, regularly certify them on the latest technology, and measure their cost or performance to the financials? No.
We generally find companies have:
- Inadequate documentation for maintenance, disaster recovery, or business evaluation.
- Too much hardware and mis-matched software.
- Minor to significant system configuration problems and pending failures.
- No understanding of pending or future needs and associated costs or risks.
A regular review of systems and network security prevents businesses from flying blind and prevents IT conflict. This review should be done by a qualified IT firm rather than an Accounting firm. It should include a breakdown of the top business/technology categories, specific issues for resolution by system, and immediate to future recommendations.
Be prepared to hear some things you may not like, but it’s better to know and react than remain oblivious. You also should be open to new ideas to lower cost like managed services, virtualization, cloud computing, remote monitoring, and online backup. Your IT likely needs help and would much rather have expert input and focus on helping the business than mundane maintenance tasks. If you chose to do nothing, you’re resigning your business to regularly paying a high technology tax.
Leave a Comment » | Cloud Computing, IT Outsourcing, Managed Services, Matrixforce, Network Security, Oklahoma, Online Backup, Remote Monitoring, Remote Support, Tulsa, Virtualization | Tagged: Managed Services, Online Backup, IT Outsourcing, Remote Monitoring, Network Security, Remote Support, Virtualization, Oklahoma, Tulsa, Matrixforce, Cloud Computing | Permalink
Posted by matrixforce
March 1, 2010
It’s the typical Nolan Growth Model. You start out with RAID 5 and tape. Then you graduate to encapsulation with applications and data spread across several servers, but often it is simply with more tape and bigger or multiple tape devices. Finally, it’s time to invest in Direct Attached Storage (DAS) , Network Attached Storage (NAS) , Storage Attached Network (SAN), and Online Backup. The answer of what to implement is different based upon the size of the business.
Small Business customers should consider buying two smaller servers rather than one large one. The servers should be: 1) A Remote Desktop Server (formerly call Terminal Server) for remotely accessing applications without complicated and failure prone VPN and 2) A domain controller/file print server. That old answer of buying monolithic Microsoft SmallBusiness Server and large server to run all those applications and tape or external hard drives is just too costly and maintenace/error prone. The most common mistake small companies make is leaving the tapes on top of the server or in close proximity and not buying new tapes annually. The tapes are usually damaged or wiped from Electro Static Discharge (ESD) or old tapes are past their write life and restore is impossible. External hard drives have the same potential ESD issue and most poeple don’t stop to think that while escaping multiple write limitation, any power surge will damage the external hard drives too. The best recovery answer is online backup. It should not be more than the recurring cost of legacy tape, require proprietary agents on each server, or involve always calling a vendor to restore files or check backup status.
Mid-size and large companies have the challenge of much more data based upon a larger user base. Legacy storage options of DAS and NAS should be avoided. For the unintiated, these appear like good choices as it seems simple and inexpensive. Entry costs are less, but maintenance and growth is time consuming and exorbitant. The problem with direct attached storage is dependence upon the health of one server, space limitations, and difficulty expanding. Problems with the additional RAID card may prevent a server from booting or cause data loss, the 2 TB partition limit means painful data migrations, and moving DAS to another server often requires a different RAID card and hours of installation. With the coming of NAS, direct attached storage is no longer a popular choice.
There is great confusion that NAS and SAN(s) are the same thing. A NAS is a 1995 solution for sharing data from essentially a file server running some limited firmware, rather than a full operating system. It has one way in and out to the network and line of business databases like e-mail and accounting or failover for virtualization cannot utilize a NAS. The RAID partition size limitation still exists and the only answer for growth is backup, buy new, and restore.
Storage Attached Networks (SAN) are the best answer for mid-sized and large storage needs because:
- While entry costs may be higher, on-going cost for maintenance and growth is dramatically less.
- Snapshots provide quick local restore options and built-in replication addresses multi-site and disaster recovery needs.
- Multiple connections to the network allow the storage to be utilized by multiple servers with high performace multi-path I/O performance.
- Data appears local to any attached server allowing line of business applications to have fast access and near unlimited growth.
- Any server with additional network cards can be quickly configured to access SAN data within minutes.
- Volumes may be grown on the fly and new SANs added to existing for pooled shared storage without reconfiguration or full backup and restore.
Finally, no discussion on recovery would be complete without mentioning the trend to simply have a smaller footprint and less to recover. Many organizations are choosing to utilize cloud computing with online accounting, e-mail, and collaboration tools. Instead of simply moving servers to some hosted rack space and still having all the operational burden of maintenance and backup/recovery, cloud computing allows you to enjoy high service level without a physical location dependence or cost of monitoring, maintenance, and backup.
Leave a Comment » | Cloud Computing, IT Outsourcing, Managed Services, Matrixforce, Oklahoma, Online Backup, Tulsa | Tagged: Managed Services, Online Backup, IT Outsourcing, Tulsa, Matrixforce, Cloud Computing | Permalink
Posted by matrixforce
February 1, 2010
Server virtualization means converting physical servers into logical ones and running on less hardware. The concept is simple: use less energy, buy less server hardware, AND gain stability and reliability. It’s the last part where amateurs stumble and customers get hurt.
Like everything in business, start with what you need regardless of technology and then research and pick a vendor based on that criteria. That ISP (aren’t they in the business of providing Internet access?) who touts financial stability in spite of having gone out of business three times, is likely not a fit for many reasons. Server virtualization requires knowledge of storage, networking, and migration.
Here are some tips to save you time, energy, and money:
- Follow the rules. Just because you can convert just about any physical server to virtual, doesn’t mean you should. Your whitebox and 32bit knowledge needs an upgrade to certified hardware and x64 (yes you need TOE for the NICs too). Many manufacturers don’t support virtualization or only in certain configurations. Special functions like firewalls simply should not be virtualized. Just because it will run, doesn’t let you escape the fact you have no support for a problem. With channel inventory crunches like now, you could be waiting 30 days for replacement hardware, not to mention the cost of reinstalling and restoring on physical iron with all the business downtime. Even hardened gamblers cringe at such risk.
- Think in twos. You should have at least two physical hosts, two more switches for a separate network, and replicated storage. A major point of server virtualization is to add reliability so it is easier to recover from failures. However, many uninformed and unscrupulous vendors will sell only one physical host because it is cheap and easy. If that one server crashes, you’re out of business and worse off than if you had physical boxes because at least something would be running. If your data is stored on the same box, restoring is longer and more complicated.
- Invest in storage. Another major concept to understand is separation of processing and storage. This approach is how things like domain controllers on different physical hosts and Live Migration give greater up time. Get a Storage Attached Network (SAN) for multi-path data transfer and fiber is not required. While virtualization is a good time to escape tape and think about data replication, DO NOT get a legacy Network Attached Storage (NAS) as it provides no advantage for speed or growth versus a traditional physical server. Again, many crafty providers will sell only one physical host and lease a NAS for backup because it is cheap and easy. The danger for customers is that as the virtual servers that include data grow, response slows and the huge hundred plus gigabyte virtual images are difficult to backup or restore. When you add the typical outsourced solution from India with no access for customers to verify backup or restore their own files, the captured high cost and low viability is more than insult to injury.
- Save on software too. Microsoft HyperV now dominates the market, has as many or more features, and costs less than alternatives. Plus, with each Windows Server Enterprise license, you get 4 free Windows Server standard licenses. Those myths about poor security and limited features have really hurt the competition. Windows Server Core had 19 patches (full Windows Server 34) last year versus 168 VMWare updates. Server Core is 73MB versus VMWare 4GB and features like Live Migration have eliminated any third-party advantages.
Starting in 1996, Matrixforce began providing virtualization which at that time was largely limited to terminal services. Fast forward to today, Matrixforce is the exclusive certified Advanced Infrastructure and Enterprise Storage provider in Oklahoma. Since we’re unconcerned with selling product or billable hours, we would welcome the opportunity to help you make an informed virtualization decision. Contact us at (918) 622-1167 Option 3 or e-mail sales@matrixforce.com to review needs or schedule a demo.
Leave a Comment » | IT Outsourcing, Matrixforce, Oklahoma, Online Backup, Tulsa, Virtualization | Tagged: Matrixforce, Oklahoma, Online Backup, Tulsa, Virtualization | Permalink
Posted by matrixforce
January 1, 2010
Who’s the greatest? Muhammad Ali of course. So why do most vendors seemingly have the same bluster?
In the technology industry, you better believe your own story, but there are things that all customers should ignore or move onto another vendor when they hear:
- We’re the best or most experienced.
Summing the ages of all employees and significant others is an obvious ploy. Also, a lot of advertising doesn’t make you the best.
- We’re certified.
That dated MCSE, archaic command line knowledge, and that on-line open-book hardware test don’t mean much today.
- We want to be your trusted advisor.
Who doesn’t?
- We do good work real fast.
Speed is fine, but it doesn’t rank in the most important aspects of technology implementation.
- People like us.
The inflated testimonial quote from a buddy and your girlfriend on your own website are transparent. That LinkedIn recommendation from your best friend about how honest you are doesn’t help either.
Generally, the younger the company the more repetitive and outlandish the claims. Before the feeds and speeds and myriad sales presentations, here are some points to quickly qualify the true professionals from the pretenders:
1) What is your need and their motivation?
Start with your specific needs, preferably not more than 6-10 concise and quantifiable phrases. It’s amazing how many clients don’t do this first step in helping to eliminate the bulk of vendors and focus on just a few. Then while you’re Googling, a dated and poorly done website is an initial warning sign. Other warning motivations include “doing it all for any and everybody” unclear focus, slogans beginning with their profitability first, and myriad logos of manufactures signaling an invested reseller pitch regardless of need.
2) How long have they been in business?
Much like restaurants, most technology and consulting firms fold in 3-7 years. This question will cut to the bone for many vendors and should be one of your top disqualification factors, as you’ll generally want a minimum 5 year solution. While that LLC startup may sound hip, you should ask how they are funded and true business background in addition to technical.
3) How did their business start?
The vast majority of technology companies start under less than honorable circumstances. Some of the stories are harrowing: individuals stealing company brand and tag lines and representing as their own, selling services for their new startup while working for their previous employer, downloading employer documents and processes for their new venture, and disparaging their employer and utilizing trade secrets to solicit existing clients and break contracts. Litigation is $50K to start and there is little protection for employers via law for such piracy, with only lawyers reaping the reward and offenders simply going bankrupt and starting again. Remember that the companies you pick have a great deal of access to your information and you do need them to be trustworthy. Ask for contact information for their previous employer and if that employer would hire them again. When you don’t hear from them any more or you get the real story from the previous employer, know that you dodged a bullet from making a big mistake.
4) What are the credentials of the owners?
Another dirty secret of the industry is that most principles have no degree. That former cable installer and PC assembler who got a MCSE in 2003 via their previous employer may be touting consulting experience, but with no formal training you’re taking a big risk. Knowing how to install software and hardware are drastically different skills from business process, planning, and understanding. This point comes back to the issues of credibility and longevity.
5) What is under the covers?
Throughout the selection process, you should be asking and evaluating what the vendor uses to do their job. Is the offering open and can you check it or are you restricted from even accessing your own systems? Is that Microsoft vendor really using a Linux box for monitoring? Why is the service provided by two or three companies? Do you want a foreign system from India and phone support transferred there? Finally, visit the offices. Lease space is cheap and many startups have a fake office and a few 1099 contractors working from home. You’ll know it when you see it as the office will likely be in a retail strip, have a plain black and white sign, and an odd wall facing the entrance protecting the view of largely empty space.
Throughout the selection process, it is a glaring mistake not to tell the vendors the other players who are competing because things you may have missed will be identified by competitors. Also, after selection let the short list candidates know who won and why.
1 Comment | Cloud Computing, IT Outsourcing, Managed Services, Matrixforce, Network Security, Oklahoma, Online Backup, Remote Monitoring, Remote Support, Tulsa, Unified Messaging, Virtualization | Tagged: Managed Services, Online Backup, IT Outsourcing, Remote Monitoring, Network Security, Remote Support, Virtualization, Oklahoma, Tulsa, Matrixforce, Cloud Computing | Permalink
Posted by matrixforce
December 1, 2009
Microsoft Exchange 2010 was released last month. If you’re still running Exchange 2003, this would be a good time to break that old arbitrary rule about always staying one version behind:
- Those ever-increasing requests and associated problems concerning e-mail archival and retention are now built-in with much more capability than previous versions and without third-party software.
- Voice mail preview may delay or lessen that upcoming phone system upgrade as a new unified messaging feature.
- New information protection features gives you much more ability to prevent leakage of confidential information.
- Exchange 2007 is on year 3 of 5 for standard support and leaps in technology are now happening every 18-36 months.
- The x64 hardware requirements are nearly identical and corresponding x64 server software is well beyond being mainstream.
Now each user can have their own archive mailbox with retention automatically defined by the organization and that is also available from Outlook Web Access. You have much better ability for compliance and legal hold. The web accessibility is just one example of improved user self-service. The new Role Based Access Control can allow users the ability to do their own message tracking. Mailbox resiliency as a whole is much better with Database Availability replacing Continuous Replication and the capability to move mailboxes without taking users off-line.
While you still must implement Rights Management for full information control, administrators may automatically notify users of potential confidential leakage and receive alerts of such actions. Windows Mobile 6.1 users will also receive new conversation views.
As with most line-of-business applications today, Exchange 2010 requires x64 hardware and operating system. Active Directory may be 2003, but the Exchange OS should be Windows Server 2008 and a Domain Controller role is not supported. Exchange may be readily virtualized, but this configuration is not supported with Unified Messaging and there may be some performance decrease when using advanced networking like ISCSI because large packets are not supported by virtual interfaces. Purchase only Standard Client Access Licenses, unless you will utilize Microsoft Exchange Hosted Mail Security. Exchange was never meant to be a document repository, so you’ll either need to move public folders to resource mailboxes or file shares.
Even though the media hypes Google as a threat to Microsoft, Gmail is still geared toward individuals. If you are a small business and haven’t investigated, Exchange On-line will offer the new 2010 features with much more capability than Google at about half the price per year ($24 vs. $50 per user per year).
Leave a Comment » | IT Outsourcing, Managed Services, Matrixforce, Oklahoma, Online Backup, Remote Support, Tulsa, Unified Messaging, Virtualization | Tagged: Managed Services, Online Backup, IT Outsourcing, Remote Support, Virtualization, Unified Messaging, Oklahoma, Tulsa, Matrixforce | Permalink
Posted by matrixforce
